Voter Apathy Or Election Commission Incompetence?

At just 40%, Pune saw it’s worst ever voter turnout for the Loksabha elections. Mumbai was slightly better at 44%. The dismal voter turnout numbers have shocked most of educated India. Political leaders are smirking on TV saying things like “You blame us politicians for not caring about the country, but even the ordinary citizen does not care.” I have no insider info on the matter, but am just trying to apply some common sense to figure out what could have gone wrong.